Return and Refund Policy
Last updated: August 16, 2026
At Shoplexia, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
Due to the personal care nature of our products, we are unable to accept returns on opened or used items for hygiene and safety reasons. We accept returns only on items that are:
- Unopened and in their original packaging
- Returned within 30 days of the delivery date
- Accompanied by proof of purchase
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
How to Initiate a Return
- Email us at support@shoplexia.com with your order number and reason for return.
- We will provide you with return instructions and a return authorization number.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Opened or used personal care products
- Items purchased on sale or with a discount code (unless defective)
- Gift cards
Contact Us
For any questions about returns or refunds, please contact us at: support@shoplexia.com