Contact Policy

Last updated: May 2026

We're here to help. If you have a question about your order, our products, shipping, or a return request, please don't hesitate to reach out.

---

How to Reach Us

Email: [contact.shoplexia@gmail.com]

We respond to all inquiries within 1–2 business days. Our team is available Monday through Friday, excluding public holidays.

What to Include

To help us assist you as quickly as possible, please include the following in your message:

• Your order number
• The email address used at checkout
• A brief description of your question or concern
• Photos if your inquiry relates to a damaged, defective, or incorrect item

What We Can Help With

• Order status and shipping updates
• Tracking information
• Return and refund requests
• Product questions
• General inquiries

We aim to respond to every message with care and clarity. Thank you for your patience.