Return & Refund Policy

Last updated: May 2026

At Close Sense, we want you to be satisfied with your purchase. Please read this policy carefully before requesting a return or refund.

Before You Return Anything

All return requests must be initiated by contacting our support team first. Do not send any items back without prior authorization. Unauthorized returns will not be accepted or refunded.

How to Request a Return

To begin a return request, please contact us at [contact.shoplexia@gmail.com] and include the following:

• Your order number
• The email address used at checkout
• The reason for your return request
• Clear photos of the item if it arrived damaged, defective, or incorrect

Eligibility for Returns

To be eligible for a return, items must be:

• Unused and unopened
• In their original packaging and condition
• Reported within 7 days of the confirmed delivery date

Personal Care & Hygiene Products

Close Sense sells personal care and body hair removal products. For health and hygiene reasons, opened or used items are generally not eligible for return unless the item arrived damaged, defective, or incorrect.

If your item arrived in this condition, please contact us within 7 days of delivery with photos and your order number. We will review your request and work with you toward a fair resolution.

Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review your claim and, if approved, offer a replacement or refund at our discretion.

Shipping Delays Do Not Automatically Qualify for a Refund

If your order is in transit and tracking is active, a shipping delay alone does not qualify for a refund. Delivery timelines are estimates and may vary due to factors outside our control. Please allow the full estimated delivery window before contacting us about a delayed order.

Return Shipping

If a return is approved, the customer is responsible for return shipping costs unless the item was confirmed to be damaged, defective, or incorrect. We recommend using a trackable shipping method, as Close Sense is not responsible for items lost in return transit.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used personal care products (unless damaged, defective, or incorrect)
• Items returned without prior authorization
• Items not in their original condition or packaging

Contact Us

For return and refund inquiries, please email [contact.shoplexia@gmail.com] with your order number and the email address used at checkout.